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Store Policies

Payment Options
Payment can be made directly in-store, over the phone or by internet banking.

  • Internet Banking
  • Cash
  • Eftpos
  • Mastercard & Visa
  • Farmers Card
  • Q Card
  • Diners Card

Payment
Full payment must be received prior to any delivery or pick up.

Lay-By
A six-week lay-by is available. We require a deposit of 20% of the purchase price for beds and 50% of the purchase price for sofas and lounge suites.

Storage Fees
From the date that your order is available, we offer a 7-day free storage service. Should you not be able to book delivery or pickup within this timeframe, your docket will attract a storage fee of $35 per week.

Return or Refund Policy
In the event that an item is faulty, we will replace it or refund you if the item is unable to be replaced. Goods would need to be returned and accepted in their original condition. However, we do not have to provide a refund if you have simply changed your mind, so please choose carefully.

Privacy
Privacy is very important to us. We will never pass your personal information to any unrelated third parties under any circumstances.

Warranty 

Beds

The beds come with a 5 or 10 year warranty that is covered by the manufacturer. This will be mentioned on your invoice and you will also receive a warranty card with your bed so please read carefully.

Sofas

The sofas come with a warranty that is covered by the manufacturer. The warranty covers any product that has a manufacturing defect that is not the result of normal wear and tear.

  • Frame: 10 year warranty
  • Seat foam: 5 year warranty
  • Webbing: 5 year warranty
  • Fabric: 3 year warranty (does not include pilling or sun damage)
  • Lucca model has a 2 year warranty on the Frame, Seat Foam and Webbing.
  • All products carry a 1 year manufacturer’s warranty on all parts unless otherwise stated.

*We only cover warranties in the Auckland region. For all out of Auckland customers a back to base warranty applies. Should any warranty arise it is the customer’s responsibility to cover the costs on bringing the item/items to our store and then back to your property.